FAQ

Gift Vouchers

Purchasing Gift Vouchers

There are two kinds of gift vouchers you can use:

1: You can purchase an individual tour or package as a gift voucher. The recipient would then receive of pdf will the coupon code to redeem for that tour or package.
2: You can purchase a gift voucher for amounts ranging from $100 to $4000. These can either pay for the full amount of the tour or can be put towards the payment of a larger product.

Redeeming Gift Vouchers

If you have been issued with a One Stop Adventures Gift Voucher:

Check you have your Coupon Code (from the bottom of your voucher)

  • Use the Search facility to find your suggested tour (search for the Tour Code from the bottom of your voucher, or the tour name at the top)
  • Add your selected Tour(s) to your cart, and go to the Checkout. Enter your coupon code and the value of your voucher will be applied to your cart.

Price Guarantee

What if I have found a cheaper price for a product on the One Stop Adventures Website?

We will beat it! If there is anything you can see online that appears more expensive than other prices we want to know about it! We will match or beat any like for like product on our consumer site. That’s our guarantee to you!

Bookings Help

What do I do if I need help with my booking?

If you are in Melbourne, One Stop Adventures Head Office is located at 334 City Rd , Southbank, Melbourne, Victoria 3006 and opening hours Monday to Friday 10am-6pm AEST.  Otherwise you can contact us via email at info@onestopadventures.com.au or Phone from overseas +61396933704 or in Australia 0396933704 AEST.

Travel Insurance

Do I need to have travel insurance?

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.

Unused Vouchers

What If I don’t use a product or accommodation I have purchased?

Bookings that are ‘un-used’ will fall under the same terms and conditions as a customer cancellation. Accommodation and transport are non refundable, non transferable items.

Age Demographic of One Stop Adventures Trips

What age group are One Stop Adventures tours and accommodation options aimed at?

One Stop Adventures trips and accommodation options cater for a variety of customers in mind. Most tours and backpacker accommodation are marketed to 18-35 year old budget travelers. However, in many cases One Stop Adventures can offer perfect solutions for older adventure travelers, and also families and couples. If you don’t see what you want online drop into a store or email info@onestopadventures.com.au so we can put together your dream travel plan.

Rules with alcohol on trips

Is BYO alcohol allowed on tours, sailing trips and in accommodation?

Generally most trips in Australia encourage a friendly quiet drink to celebrate your amazing day. You may wish to call and confirm that alcohol is allowed before purchasing alcohol for a trip. Some travel vouchers will state BYO alcohol, which means you can Bring Your Own alcohol on that trip. Hostels in Australia discourage drinking in their rooms. We recommend you learn the house rules when checking into hostels during your trip. Drinking alcohol on transport is prohibited.

General reservations questions

Should I confirm my reservation before I start my trip?

One Stop Adventures strongly recommends you follow your travel voucher instructions and re-confirm your booking 48hours before you are due to depart. Our travel suppliers may require additional information from you like dietary requirements, where you’re staying prior to departure, if you need a sleeping bag etc.

How much luggage can I take on my trip?

Generally if you are embarking on a trip between 1-  5 days and returning to the same place you departed from then the luggage limit is 7kg restricted to a small backpack and a handbag.  You will need to leave the rest of your luggage in your hostel’s luggage storage room. If you are going on any Outback or West Coast adventure luggage will be restricted to 15kg.   .

Can I postpone my trip?

In some cases we may be able to cancel your booking with our suppliers and postpone your trip for a future date. However if you need to cancel within 14 days tour operators may state in their conditions that they will charge cancellation fees. One Stop Adventures strongly recommends cancellation travel insurance for your booking to cover you for unforseen circumstances.

If I purchase a travel voucher and my plans change can I change my trip or get a refund?

All purchases are final and you will need to agree to our  terms and conditions before confirming your order. This states that we can transfer open dated vouchers for $30 to another product. Our travel vouchers are non-refundable. If you request a refund we will charge 50%.

If I purchase a package can I travel in reverse direction?

Yes . Our packages are made up on individual travel vouchers, which can be used in any order. You may want to travel our itinerary in reverse or you may want to complete your package over a number of short trips.

How long are the travel vouchers I purchase valid for

All travel vouchers purchased are valid 12 months from the date of purchase.

I’m not sure when I want to travel. Can I purchase open dated tickets?

Yes. You can purchase a package or multiple travel vouchers and keep them open dated. Open dated tickets usually require a booking to be made 10 – 14 days outside your intended travel date. Details on how to make a booking will appear on the voucher that you purchase.

What is an extra cost?

An extra cost is something you will pay direct to the tour or hostel upon arrival. This is generally for National Park fees, or insurance levy’s. These are noted on our consumer site and also on your purchased voucher to remind you. Most of One Stop Adventures trips are ‘All Inclusive’ meaning no extra fees will need to be paid.

Do you have live availability?

One Stop Adventures does not have live availability on our products. We try our best to maintain correct availability on all products. We recommend using the live chat in the bottom right during Australian business hours to confirm availability. Outside business hours you can email info@onestopadventures.com.au and we will get back to you as soon as possible.

What are your terms and conditions?

Click here to read One Stop Adventures Terms and Conditions which are agreed to upon booking.