What if I have found a cheaper price for a product on the One Stop Adventures Website?
We will beat it! If there is anything you can see online that appears more expensive than other prices we want to know about it! We will match or beat any like for like product on our consumer site. That’s our guarantee to you!
What do I do if I need help with my booking?
Do I need to have travel insurance?
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
What if I don’t use a product or accommodation I have purchased?
Bookings that are ‘un-used’ will fall under the same terms and conditions as a customer cancellation. Accommodation and transport are non-refundable, non-transferable items.
What age group are One Stop Adventures tours and accommodation options aimed at?
One Stop Adventures trips and accommodation options cater for a variety of customers in mind. Most tours and backpacker accommodation are marketed to 18-35 year old budget travellers. However, in many cases One Stop Adventures can offer perfect solutions for older adventure travellers, and also families and couples. If you don’t see what you want online drop into a store or email firstname.lastname@example.org so we can put together your dream travel plan.
Is BYO alcohol allowed on tours, sailing trips and in accommodation?
Generally most trips in Australia encourage a friendly quiet drink to celebrate your amazing day. You may wish to call and confirm that alcohol is allowed before purchasing alcohol for a trip. Some travel vouchers will state BYO alcohol, which means you can Bring Your Own alcohol on that trip. Hostels in Australia discourage drinking in their rooms. We recommend you learn the house rules when checking into hostels during your trip. Drinking alcohol on transport is prohibited.
Should I confirm my reservation before I start my trip?
One Stop Adventures strongly recommends you follow your travel voucher instructions and re-confirm your booking 48hours before you are due to depart. Our travel suppliers may require additional information from you like dietary requirements, where you’re staying prior to departure, if you need a sleeping bag etc.
How much luggage can I take on my trip?
Generally, if you are embarking on a trip between 1- 5 days and returning to the same place you departed from then the luggage limit is 7kg restricted to a small backpack and a handbag. You will need to leave the rest of your luggage in your hostel’s luggage storage room. If you are going on any Outback or West Coast adventure luggage will be restricted to 15-20kg.
Can I postpone my trip?
In some cases, we may be able to cancel your booking with our suppliers and postpone your trip for a future date. However, if you need to cancel within 14 days tour operators may state in their conditions that they will charge cancellation fees. One Stop Adventures strongly recommends cancellation travel insurance for your booking to cover you for unforeseen circumstances.
If I purchase a travel voucher and my plans change can I change my trip or get a refund?
All purchases are final and you will need to agree to our terms and conditions before confirming your order. You may be able to make changes to your travel free of charge by contacting the tour operator and accommodation providers directly. If you would like us to arrange the changes for you after your tour has been confirmed, an additional charge of $150AUD will apply, plus any additional charges incurred by the tour operator and/or accommodation providers. If you request a refund we will charge 50%.
If I purchase a package can I travel in reverse direction?
Yes . Our packages are made up on individual travel vouchers, which can be used in any order. You may want to travel our itinerary in reverse or you may want to complete your package over a number of short trips.
How long are the travel vouchers I purchase valid for
All travel vouchers purchased are valid 12 months from the date of purchase.
I’m not sure when I want to travel. Can I purchase open dated tickets?
Yes. You can purchase a package or multiple travel vouchers and keep them open dated. Open dated tickets usually require a booking to be made 10 – 14 days outside your intended travel date. Details on how to make a booking will appear on the voucher that you purchase.
What is an extra cost?
An extra cost is something you will pay direct to the tour or hostel upon arrival. This is generally for National Park fees, or insurance levy’s. These are noted on our consumer site and also on your purchased voucher to remind you. Most of One Stop Adventures trips are ‘All Inclusive’ meaning no extra fees will need to be paid.
Do you have live availability?
On a lot of our day tours and extended tours we have live availability linked to our tours. This means when you book you'll receive instant confirmation of your trip.
There are still some products where we do not have live availability and in these instances we try our best to maintain correct availability on all products. We recommend using the live chat in the bottom right during Australian business hours to confirm availability. Outside business hours you can email email@example.com and we will get back to you as soon as possible.
What are your terms and conditions?
Click here to read One Stop Adventures Terms and Conditions which are agreed to upon booking.