TOURS, ACCOMMODATION AND BUS PASS TERMS AND CONDITIONS
Your travel has been booked by One Stop Adventures(“us” or “we”), on the basis of the following terms and conditions.
The enclosed ticket(s) (“voucher(s)”) have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. It is important that you read the relevant & corresponding brochure for each of your bookings in order to understand all applicable terms & conditions. If you require additional information to that contained in the brochure then we recommend that you contact the Service Provider for further clarification.
One Stop Adventures can provide you more information about the service providers on request. Complete service provider information, including local telephone numbers at your destination, are included on your Confirmation Voucher(s).
One Stop Adventures normally confirm your booking within 24-48 hrs of placing your order and will notify you of confirmation as soon as the Service Provider has confirmed the booking with One Stop Adventures.
Please make sure before you book flights or any form of transport that your tours are confirmed through One Stop Adventures. Please note all tours are subject to availability and One Stop Adventures does not hold any responsibility for third party travel that you may have already booked.
What does reconfirm 48hrs before mean for a pick up location? This means you are to contact the Service Provider (if we haven’t already organised a pick up location with you) 48hrs prior to your date of departure to find your closest pick up point for your tour and reconfirm if you have any dietary requirements or if you need any special requirements for example a sleeping bag.
The Service Provider contact details will be printed on your confirmation ticket sent by One Stop Adventures.
Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher.
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
Please make sure before you book flights or any form of transport that your tours are confirmed through One Stop Adventures, all bookings are subject to availability and One Stop Adventures does not hold any responsibility for flights or transport that is not booked through One Stop Adventures.
Travelling with children:
Our tours and products are best suited to and aimed at 18 to 39 year old youth adventure travellers though we do have a range of products that are suitable for families and accept children on board. For multi-day tours, children are unable to stay in dormitory accommodation as it is unsuitable. In this case a private room must be organised, this can be done by using the live chat, email or calling us (1300 661 206). By making a booking with One Stop Adventures without getting in contact you are acknowledging that all travellers are over 18 years of age. If this is not the case it is your responsibility to get in touch to organise a private room, our normal cancellation policy will still apply.
CANCELLATIONS, ALTERATIONS and REFUNDS
If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings). The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider (for reasons other than Force Majeure), we will refund you the amount paid for the tour or other travel service.
Dive Courses where you fail a Dive Medical test; or Skydives cancelled by the Service Provider within 3 days of booking due to weather, and a full refund will apply.
Where a refund or other payment applies, you may choose to transfer the whole cost of the tour to another tour.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume. Alterations to your trip are subject to our suppliers terms and conditions.
DEPOSITS ( For tours and packages)
All deposits paid to One Stop Adventures are non refundable ( . We give the option of paying a deposit if you want to confirm your spot on a trip but haven’t saved up the full amount yet.
Full payment for your trip is due 1 month prior to your trips departure date. Failure to pay by this time may result in your trip being cancelled.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters or changes that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense, damage or injury that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Local payments such as levies and sleeping bag hire are set by our suppliers and may change or differ from what is written on the product page. One Stop Adventures endeavours to keep these up to date but in the rare circumstance a levy has changed in price by the time you depart on your trip it is still your responsibility to pay the levy in full.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you reconfirm your ticket.