Terms and Conditions
One Stop Adventures is a Travel Agent. We do not operate the tours, bus transfers or own the accommodation which is booked through us. Each Service provider will have their own terms and conditions which apply to your travel.
It is important that you read the relevant & corresponding brochure for each of your bookings to understand all applicable terms & conditions. If you require additional information to that contained in the brochure, then we recommend that you contact the Service Provider for further clarification.
One Stop Adventures can provide you with more information about the service providers on request. Complete service provider information, including local telephone numbers at your destination, is included on your Confirmation Voucher(s).
BOOKING PROCESS
Bookings made through our website or via one of our secure payment links will usually be confirmed within 24-48 hrs of placing your order. One Stop Adventures will make your reservations with the Service Providers, and once they confirm these reservations, we will provide your Travel Vouchers.
At times bookings made through the One Stop Adventures website become unavailable with the Service Provider after you have paid. If a component of a package becomes unavailable, we will endeavour to find a suitable replacement before confirming your booking.
Please make sure before your book any flights or any form of transport that your tours are confirmed through One Stop Adventures. This is not the order confirmation received when placing your order, but the Travel Vouchers which are sent to confirm your booking with the Service Provider.
Please note all tours are subject to availability and One Stop Adventures does not hold any responsibility for third party travel that you may have already booked.
YOUR RESPONSIBILITIES:
It is your responsibility to ensure you redeem your tickets on the dates shown on the Travel Vouchers. Most Service Providers require you to reconfirm your booking with them directly before you travel. You must reconfirm in the manner stated on your voucher for the specific Service Provider. At this time, you must provide dietary requirements, medical issues and pickup locations that might be applicable to the booking.
If you need to make any booking changes to the items that we have booked for you please see the below section for booking alterations.
Pickups are not always free of charge, and any pickup charges will need to be paid directly to the Service Provider.
The Service Provider contact details will be printed on your confirmation ticket sent by One Stop Adventures.
TRAVELLING WITH CHILDREN:
Our tours and products are best suited to and aimed at 18- to 39-year-old youth adventure travellers though we do have a range of products that are suitable for families and accept children on board. For multi-day tours, children are unable to stay in dormitory accommodation as it is unsuitable. In this case, a private room must be organised, this can be done by using the live chat, email or calling us (1300 661 206). By making a booking with One Stop Adventures without getting in contact you are acknowledging that all travellers are over 18 years of age. If this is not the case it is your responsibility to get in touch to organise a private room, our normal cancellation policy will still apply.
CANCELLATIONS, ALTERATIONS and REFUNDS
Booking Cancellations
If you cancel your travel for any reason, you must pay us a fee of 25% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). Any travel components cancelled will incur a 25% cancellation fee.
In addition, if a Service Provider charges us for the cancelled travel, you must also pay us the amount that we are charged by the Service Provider. It is, therefore, possible your cancellation fees could be up to 100% of the cost of the booking. Supplier cancellation fees will be higher the closer you are to the booking date. The Cancellation Fee will apply in all cases where a tour is able to run.
For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. The Cancellation Fee will also apply in cases where you are unable to reach your accommodation due to an “act of God”.
If a tour or other travel service is cancelled by the Service Provider (for reasons other than Force Majeure), we will refund you the amount paid for the tour or other travel service. You are not eligible to be refunded for your entire package if one component of the package has been cancelled by a Service Provider.
Alterations
All purchases are final, and you will need to agree to our terms and conditions before confirming your order. You may be able to make changes to your travel free of charge by contacting the tour operators and accommodation providers directly.
If you need us to arrange the changes for you (after your tour has been booked and confirmed) then an additional fee of $30 per amendment will be charged. This fee must be paid before any changes can proceed, plus any additional charges incurred by the tour operator and/or accommodation providers. If you request a refund, this will be subject to our cancellation fees.
Changes / Cancellations must be submitted in writing at least 72 hours in advance of the travel date.
Alterations to your trip are subject to our supplier’s terms and conditions.
Refunds
Whilst we normally attempt to process refunds swiftly, delays of up to 30 days processing time can result if we are experiencing a high volume of cancellations.
All refunds will be deposited to the original credit card used for your booking unless this refund is unable to be processed. In the example where the refund cannot be processed back to your original card, we will contact you to nominate an alternative location for the funds to be deposited. In the case where a tour is unable to run, we will cover the transaction fees associated with the bank transfer for your refund amount. In cases where the tour will still run in your absence or would have run but for your absence, the transaction fees associated with the bank transfer for your refund will be deducted from your refund total. If you are unable to make it to your accommodation for any reason, the transaction fees associated with the bank transfer for your refund will also be deducted from your refund total.
The value of your refund is calculated using AUD. One Stop Adventures is not liable for any exchange rate fluctuation that may alter the value of your refund in another currency.
TRAVEL INSURANCE
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile. One Stop Adventures will not be responsible for any issues which arise which are not in our control. Travel insurance is the best way to protect yourself from unforeseen costs.
SERVICE PROVIDERS
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters or changes that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments, or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense, damage or injury that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
PRICES
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment.
Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Local payments such as levies and sleeping bag hire are set by our suppliers and may change or differ from what is written on the product page. One Stop Adventures endeavours to keep these up to date but in the rare circumstance a levy has changed in price by the time you depart on your trip it is still your responsibility to pay the levy in full.
If components of your package become unavailable before your booking is finalised with the Service Providers, we will endeavour to find you a suitable replacement for the same price. If this is not possible, we will not be able to cover any amendment fees which are a result of any replacements which must be made. These charges will need to be paid before your booking cancellation is finalised. If you are not happy to cover this charge, then you can be refunded for this component and arrange something yourself.
EXTRA COSTS
Many tours have extra costs, and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you reconfirm your ticket.
BUS TRANSFERS
On occasion bus transfers between locations may be unavailable or cancelled. One Stop Adventures are not able to guarantee that a bus transfer replacement will be available to get them to the next destination. One Stop Adventures will not be liable for any costs incurred for cancelled or unavailable bus transfers. This should be covered by your travel insurance.