Whimit Bus Pass | Greyhound | Unlimited Travel

$329.00$1,699.00

Pass Validity:
Unlimited Travel anywhere on Grehound Network
Toilet:
On Board
Wifi:
On Board
USB Charging:
On Board
Travel around Australia as much as you like on the WHIMit pass!

Unlimited travel anywhere around Australia on the Greyhound Network, Greyhound is giving their customers choice , flexibility and freedom to travel how they want, when they want. WHIMit is the ability to travel on a whim and without limit, enhancing the way travellers can explore Australia.

Greyhound makes it easy for you to have an amazing time on the for your trip of Australia. With up to 3 departures a day, Wifi and Usb Charging ports onboard and a fleet of new coaches, Greyhound will get you where you’re going in style and comfort.

Includes:

  • Bus pass valid for Unlimted travel hop on hop off travel anywhere on Greyhound network
  • Travel in either direction and backtrack as much as you like

***Once you have purchased your pass One Stop adventures will send you your Login Details by email***

Clinton little faceGreyhound is a great option for the budget conscious traveller that likes a bit of comfort. There’s Wi-fi and Usb charging on board their fleet of newer modern coaches and they have up to 3 or more departures a day stopping everywhere you could possibly want to travel in Australia. The Unlimited bus passes allow you unlimited travel in either direction and backtrack in the direction you came from if you missed something. ” –Paul – One Stop Adventures Travel Expert

Clear

Description

  • Hop On Hop Off at your leisure anywhere in Australia
  • Unlimited Travel in Australia on the Greyhound Network!
  • Wifi and Usb Charging ports on board*

What is WHIMit?

WHIMit is a simple travel pass that is measured by days.
We have removed the restrictions around destination city pairs and distance (KM’s) and based travel solely on a number of days. Travellers can use their pass on the Greyhound network anywhere around Australia for as long as their time allows, in any direction, on any route.

How does it work?

Once purchased, travellers have 12 months to start travel, and then when their first date is booked they have the number of days purchased to finish all travel.
Is it consecutive days?

Yes, to make it super simple WHIMit is consecutive travel days.

What determines a day?

A day is considered from midnight (00:00 hours) to 11:59pm (23:59hours).

What about overnight services, can an overnight service be travelled on the last day?

Travellers who start their trip on the very last day of their WHIMit, will be able to complete their trip even if it ends on the day after the WHIMit has expired.

How does WHIMit compare to the Hop On Hop Off Pass? WHIMit offers total freedom to travel anywhere on Greyhound Australia’s coach network. No need to know where you are travelling, WHIMit is the ultimate travel pass. Multiple day ranges available to suit all budgets and travel needs.

How many days should I book?
Everyone’s travel style is different, and that is what makes WHIMit the perfect travel pass. Whether for short weekend trips between Brisbane to Noosa or Byron Bay or relocating from Sydney to Brisbane with a week to see the sights, we are certain you will find one to suit everyone. If you are looking for a guide on the most popular routes, we recommend;

How do I book my sectors on Greyhound WHIMit Bus passes? 

It is really easy, upon booking you will receive a Booking Number and a Pin Code.

You will then need to go to Greyhound Website, Go to Manage my Booking and then enter your booking number and pin code and then add your sectors and save booking!

What do I need to show when boarding the Greyhound bus?

You will need a copy of your Greyhound Bus pass and your passport ID.

Do I need to book the bus in advance or can I just show up? 

You 100% need to book in advance, you cannot hop on the Greyhound bus unless you have booked onto the bus.

The Australian Consumer Law provides Consumers with a number of protections and Consumer Guarantees that cannot be excluded or limited. These Terms,
and in particular the limitations of liability set out in these Terms, are therefore subject to, and will not apply to the extent that they limit or exclude, such
protections and Consumer Guarantees applicable to Consumers. However where the Australian Consumer Law permits us to limit the remedies available to us
in respect of a Consumer for a breach of a Consumer Guarantee, we hereby limit the remedies available to our Consumer, at our option, in the case of goods,
to the repair or replacement of the goods, the supply of equivalent goods or the payment of the cost of having the goods repaired or replaced or having
equivalent goods supplied and, in the case of services, to supplying the services again or paying the cost of having the services supplied again.
Greyhound Australia Terms and Conditions of Carriage 1
The carriage of any Passenger on our Coaches, and any related goods or services that we may provide to a Passenger in respect of such carriage, are subject to
these Terms and Conditions of Carriage ("Terms") and any other terms set out on the Passenger's Ticket. These Terms and any other terms set out on the
Passenger's Ticket comprise the entire agreement between us and the Passenger and, subject to the Australian Consumer Law, no other terms and conditions,
where oral or written, will apply.
We are not a common carrier and reserve the right to refuse to deal with any person or to carry any Luggage without giving any reason. You agree to observe
any written or oral direction that we give to you in respect of your travel on our Coach.
DEFINITIONS
Australian Consumer Law means Schedule 2 of the Competition and
Consumer Act 2010 (Cth)
Authorised Agent means one of our agents authorised to sell Tickets on our
behalf
Booking means the details which we or one of our Authorised Agents have
entered in our system relating to a journey to be made by a Passenger, or in
the case of a Ticket with an open date, the details of the Passenger and the
type of Ticket purchased by the Passenger
Carrier means any of our partners or subsidiaries with which we have a code
share arrangement
Chaperone means a person that agrees to accompany a Minor on a Coach,
who is known to the parent/guardian of the Minor, and who is older than 15
years of age
Coach means any coach vehicle including those operated by one of our
Carriers
Commuter Pass means a multiple trip pass on selected commuter routes only
Consumer has the meaning given to it in the Australian Consumer Law
Consumer Guarantee means any statutory guarantee provided to Consumers
under Division 1 of Part 3-2 of the Australian Consumer Law
Event of Force Majeure means any circumstances beyond our reasonable
control including but not limited to war, acts of terror, inclement weather,
hurricanes, cyclones, severe storms or weather, hail, strikes, lockouts or raw
material shortages (including shortages of fuel)
Experience & Accommodation Bookings mean any activities that are
coordinated through the adventure booking facility pursuant to clause 20
Express Ticket means a booking that has point to point travel sectors only.
Flexi Fare means any full priced fare on a point-to-point ticket
Hand Luggage means all items of carry-on luggage which are carried aboard a
Coach by a Passenger including, but not limited to, hand bags, clothing,
books, magazines, electrical equipment and components, cash, credit cards,
art works, passports, jewelry, antiques and valuable items
Hop On Hop Off Pass means a hop on hop off pass for one-way long distance
travel only
Infant means a child aged 2 and under
KM Pass means a kilometer pass that can be used for a combination of travel,
accommodation and adventures
Luggage means any item that a Passenger brings on our Coach, including but
not limited to any items stored in storage bins and any item of Standard
Luggage and Non-Standard Luggage, excluding any Hand Luggage
Minor means a child aged between 3 and 11 (inclusive)
Non-Standard Luggage means the items identified in clause 4.3 of these
Terms.
Pass Top up means additional kilometres (kms) have been purchased for
travel to be booked
Pass Upgrade means an extension purchased that allows extra time to
complete travel
Passenger means any person with a Booking who is to be carried or who is
carried on a Coach, except members of our staff
Premium Upgrade is an additional fee that allow a change, cancellation
and/or refund on an Express Ticket
Related Bodies Corporate has the meaning given to that term in the
Corporations Act 2001 (Cth)
Saver Fare means any special, promotion or discounted fare on point to point
ticket
Short Hop Pass means a hop on hop off pass for shorter distance travel only
Standard Luggage includes any bag or suitcase, boogie board, skis,
snowboard, golf clubs or golf bag
Subsidiaries has the meaning given to that term in the Corporations Act 2001
(Cth)
Ticket means any Express Ticket, Travel Pass or Adventure Bookings issued by
us or one of our Authorised Agents to a Passenger containing details of the
Booking, including an E-Ticket
Travel Days is defined as a 24 hour period commencing at 00:00am and
ending at 23:59pm AEST (Australian Eastern Standard Time)
Travel Packages includes any Greyhound Travel & Stay Package or Greyhound
Attraction Package. Package bookings include components of Greyhound
Travel and Adventure products
Travel Pass means all hop on hop off passes to use on our Coach network
between set destinations, pre-determined days or on an allocated kilometer
allowance and includes Hop On Hop Off, Short Hop, Commuter, KM Passes
and Whimit
Unaccompanied Child Form means the form that must be completed by the
parent or guardian of an unaccompanied child between the ages of 12 to 14
(inclusive) before that child will be permitted to travel with us. The form can
be found at www.greyhound.com.au or call 1300 473 946
us, we or our means Greyhound Australia Pty Ltd and its Subsidiaries and
Related Bodies Corporate, its officers, employees, agents and subcontractors
Whimit means a Travel Pass with unlimited travel up to a pre-set number of
days purchased
1. TICKET RESERVATIONS
1.1. We will not be bound to provide any goods or services to any Passenger unless that Passenger has reserved a seat and paid for their Ticket in full.
1.2. Tickets must be paid for at least 24 hours prior to the scheduled departure date and time. Passengers that fail to do so may have their Ticket
cancelled.
1.3. A ticket entitles the person named and all others booked on that ticket, to occupy one seat each on the designated Coach while travelling between
the destinations stated on the ticket, with the exception for infants travelling with two paying passengers.
1.4. We reserve the right to restrict available seats to all ticket types at any time without notice.
1.5. We are not responsible or liable for any lost, stolen or damaged Tickets.
2. FEES, CHARGES & PRICING
2.1. All quoted fares (whether on our website, at one of our terminals, through our call centre or from one of our Authorised Agents) are subject to
change prior to payment by the Passenger.
2.2. Passengers should ensure that they confirm the applicable fare amount, through one of the channels listed in clause 2.1 above, prior to paying for
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Greyhound Australia Terms and Conditions of Carriage 2
their Ticket.
2.3. All Tickets paid by credit card will incur a processing fee of 1.7%.
2.4. All Bookings made through our call centre and tickets purchased directly from drivers will incur a booking fee of $5. This fee will be included in the
total fare at the time of payment.
2.5. Any request made through the call centre to add or change a sector on an existing Booking will attract an administration fee of $6. This fee will be
payable by credit card at the time of changing the Booking.
2.6. Parents or guardians accompanying an Infant must purchase a Ticket for themselves and must pay 50% of the standard adult fare for a Ticket for the
Infant. If the same parent or guardian wishes to accompany a second Infant, that second Infant will receive a Ticket for free. Any additional Infants
accompanied by the same parent or guardian will be charged at 50% of the standard adult fare for a Ticket.
2.7. Infants who are accompanied by 2 fully paying Passengers will receive a Ticket for free (up to a maximum of 2 Infants).
3. DEPARTURES
3.1 Passengers must be at the departure point specified on the Ticket at least 20 minutes before the allocated departure time on the Ticket. Passengers
may be refused carriage if they arrive less than 20 minutes before the allocated departure time on the Ticket.
3.2 We will endeavour to adhere to the departure and arrival times stated on the relevant Ticket but, subject to any rights that a Passenger may have as
a Consumer, are not liable for any failure to meet those times.
3.3 All Passengers must, at the time of boarding the Coach, have their Ticket or Travel Pass, their booking number and photo identification (passport,
driver's license or concession card) which matches the name on the Ticket or associated with the booking number, on their person and available for
inspection. Passengers who fail to produce such information may be refused entry onto the Coach at no liability or cost to us.
3.4 It is the responsibility of each Passenger to check any changes made to our timetables before departure. We may alter our timetables up to 24 hours
in advance of the allocated departure time stated on a Ticket. Please refer to Service Updates on the website for further details at
http://www.greyhound.com.au/service-info/serviceupdates
3.5 Passengers exiting the Coach for a meal, refreshment break or other stop are required to return to the Coach before the specified departure time. A
Passenger who fails to board the Coach by the specified departure time will forfeit the remainder of the Ticket and will be responsible for all costs
incurred by the Passenger as a result.
4. BAGGAGE
4.1. Subject to clause 4.2, Passengers are entitled to two pieces of Standard Luggage on our Coaches.
4.2. Additional baggage:
a) Passengers are entitled to 3 additional items of Standard Luggage at $10 per item;
b) Requests for any items in excess of three additional items will be charged at our standard freight rates.
4.3. Passengers may make a request to bring nonstandard items of Luggage on our Coaches, which if approved by us in our absolute discretion will be
charged as follows:
a) $15 per surfboard, surf-ski or sailboards;
b) $49 per pushbike;
c) any other non-standard items of Luggage may be charged at rates that we determine in our absolute discretion.
4.4. All items listed in 4.3 above must be accompanied by a Passenger.
4.5. Prams and wheelchairs may be brought on board our Coach free of charge regardless of how much Luggage the Passenger has.
4.6. Express Ticket Passengers whose journey includes a number of sectors will only be charged once per item (not charged per sector).
4.7. Surfboards, surf-skis and sailboards must be packed well in damage absorbent material and will have a maximum length of 2 metres.
4.8. All Luggage (Standard Luggage and nonstandard) must weigh no more than 20kg.
4.9. Passengers are entitled to 1 item of Hand Luggage which must not weigh more than 8kg.
4.10. Passengers must remove all Hand Luggage while disembarking at meal, rest and other stops.
4.11. Subject to clause 22:
a) all Luggage, including Hand Luggage, is the sole responsibility of the Passenger;
b) we accept no responsibility, and shall not be liable, for theft, loss or damage to any Passenger’s Luggage whilst in our terminal, on a Coach,
in transit or otherwise in our possession or control, whether caused by our negligence, recklessness, willful misconduct or otherwise. We
recommend that you carry any personal items including fragile or valuable items on your person; and
c) personal travel insurance is not included with your Ticket. It is recommended that you obtain adequate insurance before travelling with us.
4.12. Any Luggage or Hand Luggage that is left aboard a Coach or in our terminal will be carried to a central point and stored at the Passengers risk for no
more than 3 months. An administration fee of $25 will apply for the return of lost Luggage or Hand Luggage and any freight expenses incurred in the
return of lost Luggage or Hand Luggage will be incurred at the Passengers expense
4.13. The Passenger warrants that their Luggage or any other goods taken or placed on the Coach will not, either directly or indirectly, cause any loss or
damage of any kind whatsoever to us, our staff, any other passengers, any Luggage, other goods or the Coach
4.14. Passengers with wheelchairs will be required to sit in a Coach seat and to stow their wheelchair in our storage bins
5. WIFI & USB CHARGING
5.1 We will endeavour to provide access to WiFi and USB Charging on specified services. The speed and reliability of WiFi and USB Charging depend on
a number of factors, including but not limited to:
a) the capability of devices connecting to WiFi and USB Charging
b) the availability of the telecommunications network providing WiFi
c) the physical location of the coach
d) the level of usage of WiFi and USB Charging on each coach
e) signal interference and general internet congestion
5.2 We do not guarantee that access to WiFi and USB Charging will be continuous, fault-free, secure or accessible at all times and will not be liable to
provide partial or full refunds due to unavailability of WiFi and USB Charging
6. ON-BOARD BEHAVIOUR
6.1 No smoking. Smoking is not permitted aboard our Coaches or in our terminals at any time
6.2 Minimum dress standards. We reserve the right to refuse carriage to Passengers who do not comply with our minimum of dress standards which include a
shirt, shorts/trousers/skirt and footwear
6.3 Food and beverage – No hot food permitted on-board at any time. Cold drinks are allowed, but must have a screw top lid
6.4 We reserve the right to refuse carriage to Passengers who do not comply with our minimum of dress standards which include a shirt, shorts/trousers/skirt
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Greyhound Australia Terms and Conditions of Carriage 3
and footwear
7. PERSONAL HYGIENE
7.1. Passengers must be sufficiently washed and clean prior to boarding the Coach. Any Passenger with an odour that, in our reasonable opinion
(including the reasonable opinion of our staff), is objectionable to other Passengers or staff, may be asked to bathe themselves prior to boarding
and/or may be required to travel on another service
7.2. Any additional costs to us or the Passenger which are incurred as a result of our exercise of clause 7.1 above will be borne by the Passenger
8. DRUG OR ALCOHOL INTOXICATION
8.1. We may refuse carriage to, or remove from our Coaches, any Passenger that we or our staff believe (acting reasonably) is intoxicated by drugs
and/or alcohol and who may, or may not, pose a potential threat to themselves, others or property
8.2. Any additional costs to us or the Passenger which are incurred as a result of our exercise of clause 8.1 above will be borne by the Passenger. The
Passenger will be deemed to have travelled the relevant sector of the Ticket for which they were removed from the Coach and/or refused entry
onto the Coach and will not be entitled to any refund or exchange
9. VIOLENT, DISORDERLY & AGGRESSIVE BEHAVIOUR
9.1. Violence, disorderly conduct and aggression will not be tolerated on our Coaches or at the terminal
9.2. Passengers may be removed from a Coach or refused entry on to a Coach prior to reaching their destination if, in our opinion including the opinion
of our staff, they demonstrate violent, disorderly or aggressive behavior
9.3. Any additional costs to us or the Passenger which are incurred as a result of our exercise of clause 9.2 above will be borne by the Passenger. The
Passenger will be deemed to have travelled the relevant sector of the Ticket for which they were removed from the Coach and/or refused entry
onto the Coach and will not be entitled to any refund or exchange
10. OTHER REASONS FOR REFUSAL OR REMOVAL
10.1. We may refuse entry of any Passenger onto our Coach, or may remove a Passenger from the Coach if, in our reasonable opinion (or that of our
staff):
a) the Passenger is in breach of any of these Terms
b) there is a risk that the Passenger or the Passenger's Luggage may cause disturbance, distress or discomfort, to any other Passenger or the
driver or any of our staff
c) there is a risk that the Passenger may interfere with the safety of the other Passengers, the driver, our staff or the Coach
11. DISABLED PASSENGERS
11.1. It is the Passenger's responsibility to disclose to us any physical or mental condition that may hinder access to, from or while on our Coaches.
11.2. Passengers must be able to board, disembark and move around the Coach unaided or with minimal assistance from the Coach driver. Passengers
must also be willing and able to comply with time restrictions and regulations at meal and other stops. Any passenger who cannot perform these
functions unaided must be accompanied by a carer for the duration of the journey
11.3. Drivers may provide minor assistance to a Passenger where required where they deem it safe to do so
11.4. A Frequently Asked Questions document for Passengers travelling with mobility aids can be downloaded from www.greyhound.com.au or emailed,
call us 1300 473 946
12. ASSISTANCE DOGS
12.1. For passengers with a disability who require an Assistance Dog to travel with them, a certified Assistance Dog can travel with them for free when in
the company of the passenger. It is the passenger’s responsibility to disclose to Greyhound Australia if they will have an Assistance Dog travelling
with them
12.2. Subject to availability, an extra seat will be allocated for the Assistance Dog. If two seats together are not available, the passenger may need to
choose another service that has sufficient seats available
12.3. The same rights and responsibilities are extended to trainers of Assistance Dogs when the Assistance Dog accompanies them and is in training.
12.4. A Special Assistance and Needs document for Passengers travelling with an Assistance Dog can be downloaded from www.greyhound.com.au or
emailed, call us 1300 473 946
13. SERVICE DELAYS & CANCELLATIONS
13.1. Our services may be delayed or cancelled due to an Event of Force Majeure. Affected Passengers will be entitled to use their Ticket (or where only
one sector is affected, to travel that sector) for a period of 6 months from the date of purchase
13.2. We will use our reasonable endeavours to assist Passengers to find another available service in such circumstances, and will not be responsible for
any costs incurred by Passengers as a result of a delay or cancellation. This clause does not affect any rights or remedies under the Australian
Consumer Law which cannot be excluded, restricted or modified
14. INFANTS, MINORS AND UNACCOMPANIED CHILDREN
14.1. Infants must be accompanied by a parent (of any age) or a guardian (who must be 18 years of age or older)
14.2. Subject to clause 15.5 below, Minors must be accompanied by a Chaperone
14.3. A Chaperone takes full responsibility for the Minor during the journey and may be in charge of more than one Minor on a Coach
14.4. A Chaperone discount of 50% of full adult fare may be provided at our absolute discretion where the Chaperone returns to his or her original
destination on the next available service
14.5. Unaccompanied children between the ages of 12 and 14 (inclusive) who have a valid Ticket may be accepted for travel if their parent or guardian is
present at the terminal on departure and that parent or guardian hands over a signed Unaccompanied Child Form to the driver of the Coach prior to
departure. A parent or guardian identified in the Unaccompanied Child Form (and able to provide photo identification to prove this to be the case)
must be present to sign for the child upon arrival at the destination. If no parent or guardian is present, we will take the child to the nearest forward
police station (i.e. the next police station on the Coach's forward journey)
14.6. Unaccompanied children between the ages of 12 and 14 (inclusive) will not be permitted to travel on connecting services even where they have a
valid Ticket unless the child's parent or guardian that signed the Unaccompanied Children Form is present at the service change
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Greyhound Australia Terms and Conditions of Carriage 4
15. YOUR PRIVACY
All Passenger information will be subject to our privacy policy which can be found on www.greyhound.com.au
16. COACHES
We may substitute any Coach for another vehicle of suitable quality and safety in our absolute discretion. Substitute Coach's may not have restroom
facilities, in which case we will make appropriate restroom stops along the journey (in our reasonable discretion)
17. REFUNDS, CHANGES AND TRANSFERS
17.1. Subject to any other right or remedy the Passenger may have under the Australian Consumer Law, we do not offer refunds to Passengers who:
a) fail to board the Coach they have booked to travel on
b) are removed from the Coach for the reasons set out in clauses 8, 9 or 10 of these Terms
c) have been refused travel in accordance with clauses 8 or 9 of these Terms
d) in the circumstances set out in clause 13 of these Terms
17.2. In addition to clause 17.1 above and subject to any other right or remedy the Passenger may have under the Australian Consumer Law, our policy for
Ticket refunds, changes and transfers is set out in the Schedule to these Terms
17.3. You acknowledge and agree that the cancellation fees set out in the Schedule constitute a genuine pre-estimate of our loss if you cancel your Ticket.
17.4. Despite clauses 17.1 and 17.2, we may decide to offer a refund to a Passenger in our absolute discretion
17.5. If Premium Upgrade is purchased, the Express Ticket can be changed or refunded, but not transferred to another person, prior to the
commencement of travel. If the time of travel has passed and you have not shown up or advised of the change prior, there is no refund. The ticket
value will be refunded excluding processing fee and Premium Upgrade costs
18. TRAVEL PASS BOOKINGS
18.1. Hop On Hop Off Pass
a) First day of travel must commence within 12 months from the date of purchase
b) Travel validity is 90 days for the individual pass commencing from the first sector travelled
c) Valid for one-way travel only, once only up to the maximum distance required to complete the one-way trip purchased
d) Sectors travelled twice will result in forfeiting your Travel Pass
18.2. Short Hop Pass
a) First day of travel must commence within 12 months from the date of purchase
b) Travel validity is 30 days for the individual pass commencing from the first sector travelled
c) Valid for one-way travel only, once only up to the maximum distance required to complete the one-way trip purchased
d) Sectors travelled twice will result in forfeiting your Travel Pass
18.3. KM Pass
a) First day of travel must commence within 12 months from the date of purchase
b) Travel validity is 365 days for the individual pass commencing from the first sector travelled
c) Valid for travel anywhere on the Greyhound network up to the total number of kilometres purchased
18.4. Commuter Pass
a) First day of travel must commence within 3 months from the date of purchase
b) Travel validity is based on the number of trips limited as per the related pass (eg: 10 Trip pass must be used within 90 days) commencing from
the first sector travelled
c) Travel valid for the number of trips purchased between the two pre-set city pairs
18.5. Whimit
a) First day of travel must commence within 12 months from the date of purchase
b) Whimit is valid for unlimited travel on Greyhound Australia services for the number of consecutive days purchased
c) The available Travel Days commence at 00:00am on the date that the first sector commenced and ends at 23:59pm on the last day
18.6. Where a sector commences on the last Travel Day and ceases on the following day, the journey will be able to be completed, even after validity has
passed
18.7. We note that certain services may book out weeks in advance, particularly during Australian School holidays and long weekends
18.8. To avoid disappointment, we recommend Travel Pass holders book a seat for preferred travel times and dates well in advance of the service
departure
18.9. Travel Passes and Travel Packages can only be used by the person whose name appears on the original booking
18.10.Passes and Packages cannot be transferred to another person
19. PASS TOP UP AND PASS EXTENSION
19.1. KM Passes can be extended by purchasing additional KMs and can be topped up once only. Should additional KMs be required after the first top up
a new KM Pass must be purchased
19.2. Hop On Hop Off Pass upgrade allows an extra 3 months’ validity to the pass and can be extended once only
19.3. Short Hop Pass upgrade allows an extra 1 month (30 days) to complete travel and can be extended once only
20. EXPERIENCE & ACCOMMODATION BOOKINGS
20.1. We may arrange Experience, Tours and Accommodation Bookings on your behalf with other service providers. You acknowledge and agree that we
act as agent only in respect of such bookings and that our obligation is to make bookings on your behalf and to arrange relevant contracts between
you and relevant service providers and that those bookings are subject to the terms and conditions of the relevant service provider
20.2. Subject to clause 21 below, we have no responsibility for any activities conducted in respect of any Tour Bookings nor do we make or give any
warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of
liability imposed by these service providers. Your legal recourse for those services is against the specific provider and not us. If for any reason
(excluding fault by us) any service provider is unable to provide the services for which you have contracted, your remedy lies against that provider
and not with us
21. LIMITATION OF LIABILITY
21.1. Subject to clauses 21.2 and 2.3:
a) all conditions, warranties and implied terms, whether statutory or otherwise, are excluded in relation to any goods or services by us to
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Greyhound Australia Terms and Conditions of Carriage 5
Passengers under these Terms
b) our accumulated liability under this agreement is limited to the cost of the Ticket purchased by the Passenger
c) we exclude any liability for legal costs and disbursements and, without limitation, any indirect or consequential expense, loss or damage,
loss or damage to reputation, loss of goodwill, loss of profits, revenue, use, expectation or opportunity, wasted expenditure, lost
production or similar losses suffered by a Passenger under or in connection with these Terms
d) subject to these Terms, we are not liable for any loss or damage arising out of or consequential upon, directly or indirectly, any
abandonment of, delay in departure or delay during any trip howsoever caused
e) we are not liable for any loss, damage, cost, expense or liability incurred by the Passenger as a result of an act or omission of a Carrier; and
f) we are not liable for any death, injury, sickness suffered by any Passenger or for any cost, loss, damage, liability or expense of any kind
whatsoever suffered or incurred by a Passenger, including in respect of any theft or loss of the Passenger's Luggage
21.2. The Australian Consumer Law provides Consumers with a number of protections and Consumer Guarantees that cannot be excluded or limited.
These Terms, and in particular the limitations of liability set out in these Terms including but not limited to clause 21.1, are therefore subject to, and
will not apply to the extent that they limit or exclude, such protections and Consumer Guarantees applicable to Consumers. However where the
Australian Consumer Law permits us to limit the remedies available to us in respect of a Passenger for a breach of a Consumer Guarantee, we
hereby limit the remedies available to our Passenger, at our option, in the case of goods, to the repair or replacement of the goods, the supply of
equivalent goods or the payment of the cost of having the goods repaired or replaced or having equivalent goods supplied and, in the case of
services, to supplying the services again or paying the cost of having the services supplied again
21.3. To the extent that we are deemed to supply recreational services (as defined in the Australian Consumer Law), and provided we are not deemed to
have engaged in reckless conduct (as that term is defined in the Australian Consumer Law) we are not liable to any Passenger for:
a) death
b) physical or mental injury of an individual (including the aggravation, acceleration or recurrence of such an injury of the individual)
c) the contraction, aggravation or acceleration of a disease of an individual
d) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of
behaviour, course of conduct or state of affairs in relation to an individual
e) that is or may be harmful or disadvantageous to the individual or community
f) that may result in harm or disadvantage to the individual or community
22. GOVERNING LAW
These Terms are governed by and to be construed in accordance with the law of the State of Queensland. Any proceedings against us shall be brought in
the State of Queensland
23. BENEFIT OF TERMS
Greyhound Australia Pty Ltd holds the benefit of these Terms for itself and on trust for each of its Subsidiaries, Related Bodies Corporate, officers, and
employees, agents, subcontractors and any Carrier
Greyhound Australia Terms and Conditions of Carriage 6
Schedule – Refunds / Changes / Transfers
Ticket Type Refund rules
Booking Fees Booking fees and change fees for processing the ticket through the call centre will not be refunded
Same Day
Refund
Bookings purchased and subsequently requested to be cancelled on the same day are subject to these conditions
Agent Bookings All refund requests, where the original purchase was made through an agent, are required to be sought through
the original issuing agent
Flexi Fares Flexi Fares entitle the Passenger to:
a) Keep the date of their Booking open for 3 months from the date of purchase; and
b) Transfer to another date or time up to 15 minutes before the original booking departure time. After this
time, the Ticket will be forfeited and sector will be registered as a fail to board the Coach
c) If Premium Upgrade is purchased at time of booking, the customer can request change of date & time,
refund (excluding processing fees and Premium Upgrade fee)
Saver Fares Refunds, changes and transfers are not available for Saver Fares unless Premium Upgrade is purchased at time of
booking
Travel Passes No refund:
a) Once travel has commenced
b) Where a sector has been booked and subsequently missed or failed to load
Refund available:
c) Where a pass is untraveled and cancelled prior to the expiry of the Pass. Cancellations will incur a 10%
fee based on the original purchase price of the pass
Experiences &
Accommodation
No refund:
a) If you fail to turn up on the day booked and /or failed to notify the Supplier of any changes prior to
intended travel day, or
b) If you cancel or change date within 24 hours of original departure date
Refund available:
a) If the tour is cancelled due to a natural disaster event beyond the control of the tour provider or you, the
customer, you will have the choice between changing to an alternative date or full refund less 10%
cancellation fee
b) If a booking date is changed and subsequently cancelled by you (the customer), a 10% cancellation fee
applies
c) If the tour provider cancels the service on the date you are booked, you will be offered the choice
between changing to an alternative date or full refund
d) All refunds will be processed back to the customer in the same manner the booking was originally
purchased
Packages No refund:
a) If package is purchased and cancelled due to a change of mind or personal circumstances
b) If you fail to turn up to an inclusion on the day booked and/or failed to notify the Supplier of any changes
prior to intended travel day, or
c) If a booking date of an inclusions is changed and subsequently cancelled by you (the customer)
d) If the booking date of an inclusions is changed to open-dated and subsequently cancelled by you (the
customer)
e) After the package has expired
Refund available:
f) If the provider of an inclusion (tour, accommodation or experience) cancels the service on the date you
are booked. You will be offered the choice between changing to an alternative date or refund of the
discounted purchase value of the inclusion in the package purchased
g) If the tour is cancelled due to a natural disaster event beyond the control of the tour provider or you (the
customer), you will have the choice between changing to an alternative date or refund of the discounted
purchase value of the inclusion in the package less 10% cancellation fee

 

FARE RULES - WHIMIT

  • 1. First day of travel must commence within 12 months from the date pass was purchased
  • 2. A day is considered to be between the hours of 00:00am - 23:59pm
  • 3. All passes are non-transferable to another person
  • 4. Once travel has commenced the pass is non-refundable
  • 5. All Passes are available for travel on any of Greyhound Australia's scheduled timetabled services
  • 6. Full Terms & Conditions apply - Please see terms and conditions tab in this product
  • 7. All prices, terms and conditions are subject to change without notice

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